Refund policy

New items

We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any NEW item. Please inform us within 24 hours of taking delivery that you wish to return an item, by email:  northerntreasury@gmail.com  and we will liaise with you to organise the return. Your item must then be returned to us within 7 working days - please note that the buyer will be responsible for paying for shipping costs for returning any purchase. Shipping costs are non-refundable. Once returned to us we will refund the item, less any shipping/delivery charges (unless the goods are faulty or incorrect) within 7 working days. We cannot be held responsible for any returned items that are lost in transit, so please ensure that you obtain proof of postage, and use a delivery service that provides an online tracking service and signature upon delivery.

 Vintage, 'up-cycled' or made-to-order items

For vintage, ‘upcycled’ or bespoke/made-to-order items we can ONLY offer a refund if your item is not as described or (in the unlikely event) damaged upon delivery. To process a refund we must be notified within 24 hours of delivery by email: dragonandcastle8@gmail.com, we will then liaise with you directly to arrange the return and refund of the item.

Discounted / Sale Items

Only regular-priced NEW items may be returned. Unfortunately, we are not able to offer returns on items that are discounted or on sale.